ieWebSupport Revision History

	3 August 2011    v2.08   • Fixed 'Total Duration cannot be less than Call Duration' issue when a technician is trying to log/close/save a call in one go • Contact Picker only displayed when contacts exist • Knowledge base search fixed to correctly detect words starting on a new line • Sub categories marked 'Out Of Use' are no longer shown on Log A Call screen • Fixed issue when deleting an additional call • Call Activity can now be input on behalf of another user (if enabled) • Numerous cross browser compatibility issues resolved (Internet Explorer, Firefox, Safari, Chrome, Opera)
	7 January 2010    v2.07   • Version number change only (for standardisation of version numbers across all modules)
	26 November 2009    v2.06   • Fixed ASP error with adding / editing customer contacts • Fixed issue with technicians not being able to log on using Windows Authentication (resulting in entry in event log with Event ID 534) • Related files can now be links to external URLs
	30 April 2009    v2.05   • Fixed occasional error with system not detecting valid license file correctly
	9 October 2008   v2.01   • Fixed issue with web users with an apostrophe in their name
	29 September 2008   v2.00   • Improved Firefox and Internet Explorer 7 compatibility   • Improved customer search via Customer Picker on Log A Call screen for technicians   • Contact Picker now available to technicians on Log A Call screen   • Viewing/Uploading call related files via web can now be enabled via ieWebAdmin   • Number of Additional Calls / Related Files now displayed on relevant tabs when viewing call details   • Revised columns visible to web users on View All Calls / View Open Calls / Knowledge Base screens   • Technicians >> Maintenance >> Customers can now be searched alphabetically   • Technicians >> Maintenance >> Products can now be searched alphabetically   • Windows authentication now supported for web users when set up via ieWebAdmin   • Extra search criteria added to View All Calls and View Open Calls screens   • Fixed issue where users who were marked out of use could still log on   • Fixed issue with being unable to access Product drop down on knowledge base screen using Internet Explorer 7   • Knowledge Base no longer lists all calls by default   • Fixed issue with 'closed_by' not being updated correctly
	20 November 2006   v1.29   • Fixed issue with Knowledge Base not remembering product selected   • Fixed format of Warranty Expiry Date on Maintenance / Customer Products   • Fixed minor issue with profiles for Web Users
	21 September 2006   v1.28   • Fixed issue with accessing additional calls when logged in as a web user   • Fixed 'Contract' and 'Call Priority' not being displayed in correct positions on call summary screen   • Fixed issue with still being able to edit custom fields after call was closed   • Products now listed alphabetically on Maintenance / Products screen   • Fixed issue with the bottom of the support menu not being displayed properly when in the Knowledge Base screen   • Users full name (if available) is now displayed on the initial My Support screen   • Fixed error displayed when clicking on call number under SQL Server
	14 March 2004   v1.24   • Assigned to is now available as a visible field for logging calls • Additional calls can now be on or off as required • Technicians access now allows new customers and/or products to be set up
	12 August 2003   v1.22   • Technicians can now add/edit/delete additional calls as required via ieWebSupport
	14 July 2003   v1.21   • The title displayed on each page 'ieWebSupport' can now be customised via ieWebAdmin • Some minor translation issues.
	22 April 2003   v1.20   • Technicians can now filter calls on the "View All Calls" and "View Open Calls" screens in ieWebSupport. • ieWebSupport no longer uses buttons on left-hand menu to allow for translations • Some minor translation issues
	5 March 2003   v1.11   • Technicians can now edit/close open calls via ieWebSupport • Some minor translation issues
	21 February 2003   v1.10   • Users set up as ieSupportManager users ('Technicians') can now access ieWebSupport and log calls ala ieSupportManager.
	19 September 2002   v1.00   • Initial Release

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